Senior Living Services
Our dedicated specialists understand the unique nuances of the senior living industry and the trends impacting operations. We are focused on designing tailored comprehensive insurance and risk management programs with a keen prioritization on value-based care, risk management and loss mitigation resulting in a positive impact to the total cost of risk. We support the full scope of senior living and quite frankly, we just do it differently.
Senior living value-based solutions
Marsh McLennan Agency’s Senior Living Practice has solutions to holistically address the challenges affecting the industry including clinical boots-on-the ground risk management, claim advocacy, data and analytics, benchmarking, and alternative risk programs.
Specialized professional and general liability claims management
MMA TPA Services manages and mitigates professional and general liability claims for senior living organizations. We work with you to expedite resolution and achieve better claim outcomes while aligning with your organization’s philosophies. The team of dedicated claims examiners average over 20 years of experience in senior living liability claims, a majority of whom are licensed attorneys.
MMA’s Patient Safety Organization (PSO)
Our PSO empowers you to make data-driven decisions that enhance resident safety and quality of care—all while keeping your eligible patient safety information confidential and federally protected through the Patient Safety and Quality Improvement Act (PSQIA).
MMA Alternative Risk Solutions
MMA Alternative Risk Solutions are designed for unique or complex risks not adequately addressed by traditional insurance. Our comprehensive suite of insurance solutions provides greater control and cost savings through large retentions managed by MMA TPA Services, partial self-insurance, loss portfolio transfer, self-insurance, risk retention groups and a proprietary captive insurance company exclusively for our clients. Our proprietary captive insurance company provides general and professional liability coverage and large deductible reimbursement coverage for senior living organizations that are interested in greater control, coverage tailored to your needs, litigation management strategies, investment income and ease of growing your portfolio.
Executive Liability Risk
We deliver the expertise and market insight necessary to build management liability strategies for Directors and Officers, Errors and Omissions, Employment Practice Liability, Commercial Crime/Fidelity, Cyber, and Fiduciary. Our dedicated practice professionals have extensive senior living industry knowledge to specifically tailor your program to protect the assets of your company and the personal assets of your directors and officers.
Custom Employee Health & Benefits Solutions
Our employee benefits expert’s deep knowledge within the senior living industry allows us to design custom benefits plans that best align with your communities. Our HR Consulting team works with your organization to help relieve administration burden and provide guidance on employee relations. We have also created our EnrollSMART solution that works with senior living communities to offer clients assistance with onboarding and compliance. Our benefits experts will help make the enrollment processes easier so you can focus on attracting and retaining talent. Compliance with federal rules and regulations for employee health benefits apply to employers of all types and sizes. Our compliance consulting team has the expertise to help senior living employers understand the unique aspects of these rules as they relate to what you do.
Environmental, Social, and Governance (ESG)
ESG criteria are increasingly being used to inform strategic goals, operational execution, and the reporting of sustainable business practices to key stakeholders. We provide an ESG risk rating self-assessment tool to help senior living organizations define the milestones for their ESG journey and work with them to execute.
What sets us apart
We have developed innovative and proprietary tools, resources, and programs to address the risks facing skilled nursing, assisted living, memory care, independent living, and life plan communities. Reimagine your organization.
Risk Management Services
Reimagine a place where risk mitigation is rigid and a reduction in total cost of risk is real. Our commitment is to provide clients with a proactive risk management program that includes a combination of risk assessments, program development and education services. Common areas of focus may include:
The healthcare safety consulting team provides clients with a proactive risk management program that includes a combination of risk assessments, program development and educational services. These services are customized to each client’s specific operations and exposures for residents and visitors.
Our commitment is to partner with our clients to promote effective, consistent risk management strategies. We use proven tactics and best practices to address the most frequent and severe employee and workplace health care risk exposures in senior living.
Count on our claims management experts to provide prompt and effective assistance when accidents occur, guiding you towards a resolution. Utilize our TPA Services to manage and mitigate professional and general liability claims for senior living organizations.
Our Risk Transfer services help you understand your risks and allocate your liability when working with suppliers, vendors, and other third parties. Our senior living experts bring years of certificate review experience to help you with contract review, administration, internal process improvements, database management, and potential claims and lawsuits
Empowering our clients with valuable insights, we help you better understand risks, evaluate alternatives, and make well-informed decisions, backed by Marsh with comprehensive data and analyses. We offer property analytics to specifically offset costs and make informed decisions.
Our research shows that when safety and wellness programs work together, they can provide exceptional benefits to employees and your bottom line. In fact, even small changes can decrease the number of injuries and illnesses and reduce related insurance premiums.
