Presbyterian Living enhances employee well-being by introducing wellness program

Presbyterian Living is an independent, non-profit and faith-based retirement community with four locations in the Chicagoland area. Since 1904, they have been committed to providing peace of mind and a fulfilling lifestyle to all their residents.

Presbyterian Living was experiencing rising medical claims costs and faced challenges in supporting the well-being of all employees across multiple locations, shifts and job functions. They were looking to implement a wellness program that offered customized resources to all employees, allowing them to make meaningful changes in their health and well-being.

Presbyterian Living turned to Marsh McLennan Agency (MMA) for guidance in developing a strategy that would support the well-being of all their employees. Together, they implemented a comprehensive program that combined biometric screenings with a digital wellness portal, providing employees with health tools and resources to enhance their well-being. Participants were rewarded for engaging in biometric screenings and wellness programs by completing activities in the wellness portal and creating personalized health action plans.

In 2020, a year after launching their comprehensive program, Presbyterian Living upgraded their wellness portal to include health coaching, personalized tools, resources, and mobile access. Employees utilized these enhanced tools after receiving their biometric screening results to make meaningful changes to their health and well-being.

Presbyterian Living also introduced a Condition Management Program aimed at assisting those with diabetes and hypertension through proactive outreach from a Care Manager, focusing on care compliance and disease management. Since the program implementation, Presbyterian Living has achieved an overall participation and engagement rate of 34%. Additionally, their medical plan has experienced an 11% decrease in per employee per month (PEPM) costs and 88% in pharmacy compliance among participants in this program.

Through a strong incentive program that includes medical premium discounts and workplace support, Presbyterian Living has achieved the “gold standard” in participation in their biometric screening program. To qualify for the “gold standard” an organization much see over 80% participation, and Presbyterian Living achieved 84% in 2023. Over the course of two years, participation in biometric screenings among medical plan members has increased by 21%.

Through the implementation of their solutions, they have achieved several key outcomes. Presbyterian Living saw a 6.4% decrease in claims costs for biometric screening participants within one year. Additionally, they observed a 61% preventive care completion among employees participating in biometric screenings during the 2022 – 2023 medical plan year. Presbyterian Living has also achieved an overall preventive care completion rate of 40.60% among all employees, surpassing the benchmark of 30.52%.