HR departments have changed the way they manage and communicate change among their organization. The typical one-size-fits all communication structure no longer works as businesses are growing at a rapid pace. Employers now musty look at empathy in their workplace as it has become a path to efficiency in the workplace.

With many generations now part of the workplace, 86% of organizations have said that leading multigenerational workforces is important for their success and growth. Each generation has its own preferences and requirements for information and engagement. Boomers are remaining in the workforce longer than anticipated and place special value on recognition of loyalty. Gen Xers are traditionally motivated and focus on opportunities for advancement. Millennials are the largest segment of today’s workforce and are adaptable to evolving tech trends and social norms. Lastly, Gen Zers, the most tech savvy generation and the newest addition to the workforce, have self-starter attitudes and place value on social responsibility. Employers are looking to leverage automation and new technology to communicate to their different audiences.

Employers have also been working to address the new and growing workforce needs around management adaptability. While working at home has become more popular, 46% of employees reported feeling less connected to their employer during this time. With organizations beginning their return to office schedules, HR professionals are looking for ways to engage their employees by focusing on career mentorship, communication and well-being. Many managers are seeking out management training from their employers to help them be more empathetic and inclusive and build a strong company culture for the future.

Emotional intelligence has become one of most important characteristics for modern leaders, making it a key learning experience for employers to learn empathy. Organizations have been working on how to acknowledge the empathy gap between executive leadership, HR professionals and employees within their workplace. Currently, 96% of employees believe that employers should demonstrate empathy, yet only 25% believe that empathy is sufficient within their organization. CEOs face challenges when it comes to empathy, including the fear that they will be less respected if they demonstrate empathy in the workplace. Organizations are implementing non-traditional benefits including empathy training and on-site medical care to demonstrate their commitment to their employees.

With the future still uncertain, it’s essential for employers to provide the training and tools necessary for their managers and employees to succeed. Leveraging technology, organizations can provide virtual communication tools and platforms to help employees consistently communicate with others in an easy and accessible way. Employers are also prioritizing well-being resources and programs to help employees feel supported in their workplace. For more information on how to successfully navigate the future of management, contact an MMA advisor today.

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