Achievements
Napleton Automotive Group MRMH Award Story
Napleton and MMA worked together to implement several key safety and claim strategies. For instance, the MMA team now conducts safety audits quarterly with a focus on lifting and preventing slips, trips and falls. During these visits, the safety team identifies any other hazards and provides suggestions to prevent injuries. To supplement, MMA’s claims team implemented a telephonic triage nurse program as part of the claims reporting process. The program gives Napleton employees the opportunity to speak with a registered nurse right away when an injury occurs. The
reports generated from the triage nurse are then used for future safety training topics.
The integrated strategy was initially set-up to identify more hazardous locations, immediately notify the claims team of any injuries and enhance loss analysis. Through Napleton’s leadership and determination to minimize risk nationwide, the safety program has evolved to be more location- specific, further driving down losses and relevant exposures.
Key steps taken
Conducted quarterly safety audits with a focus on lifting and preventing slips, trips, and falls. The safety team identified any other hazards and provided suggestions to prevent injuries.
Implemented a telephonic triage nurse program as part of the claims reporting process, giving Napleton employees the opportunity to speak with a registered nurse right when an injury occurred.
