In a bilingual workplace, language and cultural barriers can lead to miscommunications and on-the-job accidents and injuries. When managing full-time and temporary workers whose first language is not English, it is essential to ensure they fully understand their duties, company policies, and safety procedures. Employees who are not proficient in English may hesitate to ask for help when confused. You can bridge cultural gaps and ensure proper communication.
Orientation and training
Orientation should be offered in a workers’ native language. Employing bilingual staff in human resources or senior positions can help serve as translators during orientation, workplace presentations, and safety meetings throughout the year.
Correct signage
To promote worker safety, ensure that all signage and communication materials are available in the languages that your employees understand. OSHA offers resources in a variety of languages here: https://www.osha.gov/publications.
In addition to printed safety materials, provide information about wages, health insurance, and employee policies in the employees’ native language. It’s beneficial to first evaluate your types of placements, specific job duties, common injuries, and cultural backgrounds of your workers to adapt your safety programs and communications materials accordingly.
Translation of materials
Consider utilizing professional translation services for your materials. If you have Spanish-speaking employees, ensure the materials are translated into the most prevalent dialect and have a native speaker review the materials for accuracy before distributing companywide. The cost of translation is a worthwhile expense when weighed against the risk of workplace accidents due to poor communication or understanding.
Safety Standards
New immigrants may not be familiar with the importance of following U.S. safety standards in the workplace. If a machine or tool breaks while a temporary employee is using it, they may attempt to fix it. Ensure new employees that reporting broken machinery or equipment is required for everyone’s safety and properly reporting equipment issues is rewarded.
Staying in touch
Regular client site visits are recommended to stay connected with temporary employees and address any issues they may be facing. This provides an opportunity to discuss workplace safety and ensure that employees feel supported. Creating a culture that values diversity and promotes inclusivity is also essential for fostering a welcoming environment.
Remember, OSHA’s initiative to protect temporary workers is still in effect. Ensure you’re working with clients to create a safe environment for all employees, which includes accommodations for bilingual workers. If you have more questions related to bridging gaps and ensuring clear communication amongst your bilingual workers, please contact a Marsh McLennan Agency (MMA) advisor.
