Senior living operators manage multiple communities, large workforces, and tight operating margins. Incidents and claims occur across many locations, making it difficult for leadership to clearly see where risk is concentrated or which operational practices contribute most to employee injuries.
Marsh McLennan Agency (MMA) worked with a senior living operator to analyze workers’ compensation claims across its communities. The goal was to create visibility across the portfolio and identify where operational attention should be focused.
Key analytics insights
- Certain communities experienced a higher concentration of employee injury claims.
- Training consistency appeared to be a challenge due to workforce turnover.
- Root cause investigations were not always identifying underlying operational drivers.
- Three specific job tasks were associated with a higher frequency of employee injuries.
The analysis provided leadership with a clear portfolio-level view of risk exposure. Rather than applying broad safety initiatives across every location, leadership can now focus improvement efforts where they are most likely to have an impact.
Focused improvement strategy
- Targeted safety training in communities with higher injury frequency.
- Improved root cause investigations following incidents.
- Standardized procedures for high-risk staff tasks.
For senior living operators, employee injuries impact more than insurance costs. They can create staffing disruptions, increase reliance on agency labor, and place additional pressure on operating margins. Establishing a clear data baseline allows organizations to track whether safety initiatives are improving outcomes over time.
MMA’s senior living advisory team helps operators translate claims data into actionable insight. By connecting analytics to operational strategy, leadership teams gain the visibility needed to proactively manage risk across their communities.
Reach out to an MMA advisor to bring measurable results to your communities.
